Training and Personnel Australia (TPA) acknowledges the clients’ right to lodge a complaint or appeal when they are dissatisfied with the training and /or assessment services and experiences that they have been provided by TPA.
TPA will ensure that clients have access to a fair and equitable process for expressing complaints and appeals, and that TPA will manage the complaint with fairness and equity.
Please read the TPA Complaints and Appeals Policy on your student handbook for more information.
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